Member Registrations FAQ`s

How can we change the price of our membership products?
Log into your Klubfunder account using your club administrator login details.  Enter your Email address and Password Once you have log...
Wed, 15 Jan, 2020 at 9:59 AM
Do our members need to create an account within Klubfunder prior to this?
No this is done automatically at the time of purchase. When a person first makes a transaction on Klubfunder it will create an account for this user. The a...
Tue, 18 Jun, 2019 at 2:06 PM
Can we collect additional information from our members if required?
Yes, we can create a custom template to capture the additional information required.  These custom templates are not available however on the Free Grassroot...
Tue, 18 Jun, 2019 at 2:06 PM
How can we keep track of failed payments?
Clubs can access their Payment Provider account (i.e Stripe) to manage payments.   They can also perform specific searches in the ‘Payment History’ tab of m...
Tue, 23 May, 2023 at 10:52 AM
How can we remind members that their registration is up for renewal?
Simply login to your Klubfunder account using your club administrator login.  When you have logged in click on 'Club Membership'  Within Clu...
Fri, 19 Jul, 2019 at 3:20 PM
What size and file format of a photo can I upload?
You can upload a file size of 1MGB in the format of PNG or Jpeg not a PDF. This file size is required so your Klub admins can download the report of all mem...
Thu, 29 Aug, 2019 at 3:42 PM
How to Change The Expiry Date on a Membership Product
When creating a membership product the admin has the ability to set an expiry date for this product. The expiry date means, after the selected date memb...
Thu, 5 Jan, 2023 at 4:47 PM
How to Upload a Document to a Membership
This article will be explaining how to add a document for your members to view when they sign up to one of your membership products. STEP 1: Log into yo...
Fri, 5 May, 2023 at 11:53 AM